Toilet Replacement FAQ
Water conservation is a major component of the City of Dallas long-range water supply plan. This program is one of the conservation strategies identified to help reduce water consumption in Dallas. It is estimated that 95% of either single-family or multi-family residential units in Dallas were built prior to 1995. We expect that older high-water use toilets are still in use in most of those homes. Replacing them will reduce water usage and save the homeowner money through reduced water and wastewater fees.
Customers of City of Dallas Water Utilities whose current toilets were installed prior to January 1, 1994. Customers must complete an application and agree to an installation verification check by City of Dallas staff. There is a limit of two toilet replacements per household.
You may complete the online application or you can call (214) 670-3155 to apply by phone. You may also call to request a mail-in application.
Depending on the number of applications being processed, you should receive your voucher within 10 business days if you meet all qualifications.
You may only redeem the voucher through Ferguson Enterprises. Click here for a listing of pickup locations.
Yes, a government-issued photo I.D. will be required and recorded by Ferguson Enterprises’ staff.
We will contact you either by phone, e-mail or U.S. mail.
The toilet is manufactured by ProFlow® exclusively for Ferguson Enterprises. Click here for additional specifications on this toilet. In addition to the toilet, you will receive a wax ring, toilet seat and brass toilet bolts.
The warranty term for this model is one year from the date of purchase. Please check with Ferguson Enterprises on any warranty issues. The City of Dallas assumes no responsibility for defects.
Customers are responsible for the installation.
Customers can either dispose of them through the City of Dallas monthly bulk trash pick up or they may take them to one of three disposal locations free of charge (Note: multi-family customers may be required to pay a disposal fee). The disposal locations are:
Southeast—McCommas Bluff Landfill—5100 Youngblood Road—75241
Northwest—Bachman Transfer Station—9500 Harry Hines Boulevard—75220
Northeast—Fair Oaks Transfer Station—7677 Fair Oaks Avenue—75231
Yes, you may apply online or call (214) 670-3155. The rebate will be in the form of a credit to your water bill and will be good for up to $90 per toilet. The customer will be responsible for any amount exceeding $90 plus applicable sales tax (limit two toilets per household). You must apply within six months of the date on your receipt and you will need to attach a copy of your receipt to the application. The receipt should clearly show the purchase of a toilet.
You may select the toilet of your choice. However, we would encourage you to look for toilets that have been certified by the U.S. Environmental Protection Agency as WaterSense® toilets.
Multi-family complex managers and owners can apply by completing a multi-family toilet voucher application. Please contact the Water Conservation Division for requirements and limitations.
No, only free toilet vouchers are available for multi-family property applicants.
In addition to the FREE toilet, valued at over $180.00, a family of three can save over 10,600 gallons per year. This could mean a savings of over $50 per year in water and wastewater fees over the life of the toilet. More importantly, the amount of water saved through this and other initiatives will extend our current water supply and help defer expensive water system expansion.
Typical pre-1985 toilets use between 5 to 7 gallons per flush (GPF). Toilets produced between 1985 and 1991 use 3.5 GPF. The ultra-low flow toilet uses 1.6 GPF or less while high-efficiency toilets use 1.28 GPF or less.
No, newly-constructed homes are required to have water-efficient toilets.
Program availability is subject to annual budget appropriations, therefore funding is limited. All applications are handled on a first-come, first-served basis.